Right of withdrawal
In accordance with the provisions of Articles (now 52 et seq.) of Legislative Decree 206/2005 (Italian Consumer Code), the right of withdrawal consists in the ability of the customer to unilaterally release from the contract, returning the purchased products with consequent refund of the price, without penalty and without specification of the reason.
The right of withdrawal is the right of natural persons acting for purposes not directly related to the professional activity carried out. Therefore, retailers and companies are excluded from this right.
To exercise the right of withdrawal, you must send an e-mail to firstname.lastname@example.org within 15 days from the receipt of the goods, in reply to which Boutique Tricot S.R.L will send you the appropriate return form. The goods must be sent by express courier with the possibility of tracking, the costs of which will be fully borne by the customer. The shipment, until the certificate of receipt in the warehouse of Boutique Tricot S. R. L., is under the complete responsibility of the customer.
Returned products must be shipped within 7 days from the date of receipt of the return form to the following address:
Viale Roma 77 Chianciano Terme (SI) - ZIP code 53042 Italy
Compliance with the deadline is assessed with reference to the time of delivery of the products to be returned to the express courier.
For the right of withdrawal to be validly exercised, it is necessary that the purchased products are returned intact, unused and never worn, in their original packaging and with labels.
The effectiveness of the withdrawal is subject to the verification of the conditions of the returned products and their correspondence with those referred to in the order and the relative return form by Boutique Tricot S.R.L. If the right of withdrawal has been validly exercised in accordance with the above provisions, Boutique Tricot S.R.L will proceed with the refund within 30 days of receipt of the returned products. The refund does not include transportation costs, both those incurred for the original sending of the goods and those for the subsequent return, and in no case it will be possible to exchange the purchased items with others. It also does not include customs duties deriving from returns from Extra EU countries.
If there is no correspondence between the recipient of the products indicated in the order form and who has performed the payment of sums due for their purchase, the refund of amounts, in case of the right of withdrawal, will be performed to the person who made the payment with debt-discharging effect for Boutique Tricot S.R.L.